We know that you’re into gaming and you love spending your quality time playing on your PlayStation 4, but what do you do when you’re playing and suddenly a message pops up with a ce-30391-6 error!
Let’s delve deep and understand what this issue could be!
What is the ce-30391 error?
Some players now are randomly receiving this error code message, and it could be triggered for various reasons, we’ll get to the reasons later!
The ce-30391-6 error is a Cmos-related problem, Cmos is basically the complementary metal-oxide-semiconductor type of battery that is found on the PS4‘s motherboard.
This error prevents you from playing your offline and online games and it could affect PS5 as well!
What causes this error?
This error could be caused by many reasons, which are:
Date and time, power cycle, default settings, safe mode, software update, PS4’s cache, and a deleted game.
Read also: PS4 R2 button not responding; how to fix it?
How to fix the ce-30391-6 error on PS4?
1- Date and time
If the error is triggered by date and time, ensure that the PlayStation 4’s settings for the date and time are set accurately.
Additionally, you probably need to replace the console’s bios/CMOS battery (2032) if it doesn’t maintain the right time and date or if unplugging the power cord for at least ten seconds causes it to reset to a different year or something similar.
2- Power cycle
The power cycle is an important factor as well, make sure the power is functionally plugged in and the cable is working well.
PS4’s software and game software
Always ensure that your PS4 has the most recent update as this also could be a trigger for the error code!
On the PlayStation home screen, choose Settings from the top menu.
To install any system updates, select System Software Update.
Restart your PS4 system.
Further, your game’s software itself could be the issue, make sure it’s up to date as well.
Go to the PlayStation’s main page.
On your controller, choose the game you’re now playing and push the Options button.
Then, install any updates that are available by choosing Check For Update.
Are you stuck with a snowy PS4 screen? Learn how to fix it here.
3- PS4’s cache
Ensure, on a regular basis, that your PS4’s cache is empty, as it could be one of the reasons for the error code!
On your controller, hold down the PlayStation button.
Choose Turn Off PS4.
Wait for ten to twenty seconds after letting the PlayStation 4 completely shut off.
Restart the PS4 system.
PS4’s system safe mode
Through the safe mode option, you can “hard” reset the console to its factory settings, change your resolution, or rebuild the console’s storage database. Safe mode options are designed to help you solve many issues on your console!
4- Restart PS4 in safe mode
Shut down the system and leave it unattended for about a minute.
Keep holding down the Power button (release the button when it beeps twice).
By using a USB cable, attach your controller to your PS4 and pair it by pressing the PlayStation button.
Restart the console once more after your controller has been connected to the system successfully.
To restart in Safe Mode, press X on the game controller.
These steps will solve the error problem; however, if it doesn’t, follow the below steps.
Update your console in safe mode
Shut off the console.
Obtain the newest PS4 firmware version.
Save the file to a hard drive or USB disc that is an external USB drive (if your console is connected to an ethernet network, you can skip this step).
Hold down the Power button while waiting for the console to beep twice.
Connect your controller to your PS4 using a USB cord in Safe Mode, then click the PlayStation button to associate the devices.
Select the option by going to Update System Software and pressing the X button on the controller.
Choose Update Using Internet if you’re connected to an Ethernet network (if not, insert the USB with the downloaded firmware and select the Update from USB Storage Device option).
Restart the PS4 system to verify that the error code is fixed!
Set your console to its original default
Turn off your console.
The Power button should then be pressed and held down while you wait for the system to beep twice.
Use a USB cable to connect your PS4 controller in Safe Mode.
To connect it to the console, press the PlayStation button.
Choose the Restore Default Settings option by swiping it down.
The console will return to its normal settings if you select Yes using the X button.
5- Bring it to a repair store
The steps we mentioned above are very useful and they’ll fix the ce-30391-6 error; however, they might be risky because if one step is wrong you can trigger another problem!
The best solution you can go with is to bring it to a repair store that is experienced in fixing game consoles.
