Does AppleCare Fix Your Phone Or Replace It?

Published on : August 17, 2024

Introduction

AppleCare and AppleCare+ are extended warranty programs that provide additional coverage for your Apple devices beyond the standard one-year limited warranty. If your iPhone or other Apple device experiences damage or malfunctions, you might wonder whether AppleCare will fix your phone or simply replace it. The answer depends on the type and extent of the damage, as well as the terms of your AppleCare coverage. This article explores what AppleCare covers, when Apple will repair your phone, and when they might choose to replace it instead.

What Is AppleCare And AppleCare+?
Does AppleCare Fix Your Phone Or Replace It?
Common Repairs Covered By AppleCare
When AppleCare Might Replace Your Phone
Frequently Asked Questions (FAQs)
Conclusion: What To Expect From AppleCare Repairs And Replacements

What Is AppleCare And AppleCare+?

AppleCare Coverage

AppleCare is Apple’s extended warranty service that covers repairs and technical support beyond the standard warranty period. AppleCare+ adds additional benefits, such as coverage for accidental damage (like cracked screens or water damage) for a small service fee. Depending on the plan, AppleCare+ can cover your device for up to two or more years from the original purchase date, offering peace of mind for your iPhone, iPad, or other Apple products.

AppleCare+ For Accidental Damage

One of the main advantages of AppleCare+ over the standard AppleCare plan is its coverage for accidental damage. This includes incidents like dropping your phone, spilling liquids on it, or other mishaps that would not be covered by the standard warranty. AppleCare+ allows for two incidents of accidental damage coverage per year, each subject to a service fee rather than the full cost of repair. Readers Also Liked: Can Apple Refuse To Repair?

Does AppleCare Fix Your Phone Or Replace It?

Repair Vs. Replacement

When you bring your phone in for service under AppleCare or AppleCare+, the decision to repair or replace your phone depends on the extent of the damage. For most common issues, such as a cracked screen, faulty battery, or minor hardware issues, Apple will repair the phone using genuine Apple parts. These repairs are often performed in-store or through an authorized service provider, and AppleCare covers the cost, minus any service fees. However, if the damage is more severe—such as extensive water damage, serious internal hardware failure, or irreparable damage—Apple may choose to replace your phone instead of repairing it. Replacements under AppleCare are typically refurbished devices that have been restored to like-new condition, ensuring that you receive a high-quality replacement with warranty coverage.

Diagnostic Evaluation

Before deciding whether to repair or replace your phone, Apple technicians will perform a diagnostic evaluation. This allows them to assess the condition of your device and determine the best course of action. If the issue is something that can be fixed with a repair, they will proceed with that option. If the phone is beyond repair or if the repair would be too costly, they may offer a replacement device. Recommended: Can Apple Fix A Completely Broken iPhone?

Common Repairs Covered By AppleCare

Screen Repairs

One of the most common repairs covered by AppleCare+ is screen repair. If you accidentally crack your iPhone’s screen, Apple will replace the screen for a small service fee, which is much lower than the out-of-warranty repair cost. Screen repairs are typically completed on the same day, making this a convenient and cost-effective option for those with AppleCare+.

Battery Replacement

Over time, your iPhone’s battery may degrade, leading to shorter battery life and performance issues. AppleCare+ covers battery replacements if your battery’s health has deteriorated below a certain level. Replacing the battery can extend the life of your device and improve its overall performance.

Hardware Repairs

AppleCare also covers repairs for hardware malfunctions, such as faulty buttons, cameras, or speakers. These repairs are performed using genuine Apple parts and are typically completed by Apple’s technicians or authorized service providers.

When AppleCare Might Replace Your Phone

Severe Damage Or Irreparable Issues

In cases of severe damage, such as water damage that has compromised the internal components of your phone, Apple may opt to replace your device instead of repairing it. This is also the case for issues that cannot be fixed through standard repairs, such as extensive motherboard damage or physical deformation of the device.

Cost-Effective Replacement

Sometimes, replacing the phone may be more cost-effective than attempting a complex repair. In these cases, Apple will offer you a replacement device, which is usually a refurbished model that meets Apple’s high standards for quality and performance. These replacement devices come with a warranty, ensuring that you are covered in case of any further issues.

Frequently Asked Questions (FAQs)

Does AppleCare Fix Your Phone Or Replace It?

AppleCare and AppleCare+ can either fix or replace your phone, depending on the extent of the damage. Minor issues are typically repaired, while severe damage may result in a replacement device.

How Many Times Can I Use AppleCare+ For Repairs?

AppleCare+ allows for two incidents of accidental damage coverage per year, with each incident subject to a service fee for repair or replacement.

Will I Get A New Phone If Apple Replaces Mine?

If Apple replaces your phone under AppleCare+, you will usually receive a refurbished device that has been restored to like-new condition.

iPhone Repair & Replacement Professionals Near Me

AppleCare and AppleCare+ provide valuable coverage for your iPhone, offering both repair and replacement options depending on the issue. For minor damages, like a cracked screen or battery issues, Apple will typically repair the device using genuine parts. In cases of severe or irreparable damage, Apple may replace your phone with a refurbished device. Whether you need a repair or replacement, AppleCare ensures that your device is in good hands, offering peace of mind and cost savings for a wide range of issues.

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