Phone Repair & More LLC – Privacy Policy
Effective Date: October 26, 2025
At Phone Repair & More LLC (“Phone Repair & More,” “we,” “our,” or “us”), your privacy is a core commitment. This Privacy Policy explains how we collect, use, protect, and share information in connection with our websites (including https://phonerepairmore.com), mobile applications, in-store services, and any trade-in/buyback programs (collectively, the “Services”). It also describes your rights and how to contact us.
Our Services are designed for customers in the United States. By visiting our sites, booking a repair, or participating in our trade-in programs, you agree to the practices described below.
1. Information We Collect
We collect information when you use our Services, visit one of our Florida locations, or communicate with us. The categories of data may include:
A. Personal and Contact Information
- Name and contact details (postal address, email address, phone number).
- Device serial numbers or IMEI identifiers (if provided for repair or trade-in).
- Billing information is required when you purchase parts or services.
- Government-issued identification when required by law (e.g., to verify ownership of a device sold to us).
B. Device & Transaction Information
- Details about devices you bring to us: make, model, condition, and reported issues.
- Information about your transactions, such as repair orders, quotes, and trade-in offers.
- Photos you submit (for example, when requesting an online quote)
C. Website Usage & Technical Data
We automatically collect certain information through cookies and other tracking technologies to analyze how visitors use our site and to improve our Services:
- IP address, browser type, device type, and operating system.
- Pages visited and referring/exit URLs.
- Date and time of access and on-site navigation behavior.
- Session identifiers and cookies (small files stored on your device) that help us remember your preferences, customize content, and measure traffic.
D. Communication Information
If you contact us via email, social media, or through a contact form, we retain the content of your message and any attachments to respond to you and improve customer support.
E. Location Data
When you schedule a repair or trade-in, we may collect your ZIP code or city to match you with the nearest store. Location data is not collected through your mobile device unless you provide permission.
We do not collect precise GPS or background location data without your explicit consent.
2. How We Use Your Information
We use the information we collect to provide, maintain, and enhance our Services, including to:
- Provide repair, warranty, and trade-in services and process orders.
- Communicate about estimates, status updates, or appointments.
- Verify ownership and prevent fraud (you must own or have authority over any device you sell or send to us).
- Calculate trade-in values, final offers, and payment.
- Send receipts, invoices, or refund confirmations.
- Respond to inquiries, feedback, or complaints.
- Customize our website and marketing communications.
- Conduct analytics and improve our Services, including enhancing device diagnostics and pricing.
- Comply with legal obligations and enforce our Terms and Conditions.
We may also use your information to send promotional offers, updates, or newsletters — but only if you have opted in to receive marketing communications. You may withdraw this consent at any time by clicking “unsubscribe” or contacting us.
SMS / Text Message Communications
By providing your phone number to Phone Repair & More®, you consent to receive transactional text messages from us about your repair, including repair status updates, pickup notifications, and appointment confirmations. These transactional messages are sent regardless of your marketing preferences and are part of our service to you.
Separately, you may opt in to receive marketing text messages from us, including promotional offers, repair discounts, and seasonal promotions. Marketing SMS consent is OPTIONAL and not required to receive our services. You may provide marketing consent by:
- Checking the SMS marketing consent box on our website booking form
- Checking the SMS marketing consent box on our in-store repair intake form
- Replying YES to an SMS marketing invitation from us
Marketing message frequency varies and will not exceed 2 messages per month. Message and data rates from your wireless carrier may apply.
You can opt out of marketing messages at any time by:
- Replying STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to any text message
- Calling us at any of our 9 Florida locations (see phonerepairmore.com/our-locations/)
- Emailing us at support@phonerepairmore.com
Reply HELP to any text for assistance. Opt-out requests are processed automatically and permanently. We maintain consent and opt-out records for at least 4 years.
3. Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
- Service Providers: We engage trusted third parties (e.g., payment processors, shipping carriers, CRM platforms, marketing analytics providers, or fraud-prevention services). They have access to data only to perform services on our behalf and are obligated to protect it.
- Legal Requirements: We may disclose information if required by law, subpoena, court order, or to protect the safety, rights, or property of you, us, or others.
- Business Transfers: If all or part of our business merges, acquires, or sells assets, your information may transfer as part of that transaction.
- With Your Consent: We may share data when you ask us to do so or where you have otherwise consented.
If we integrate with social media platforms or third-party messaging tools (such as Facebook, Instagram, or WhatsApp), those providers may collect information under their own privacy policies, which we do not control.
4. Cookies and Tracking Technologies
Our site uses cookies, pixel tags, and other similar technologies to:
- Remember your preferences and device information.
- Provide a secure login and maintain session state.
- Analyze traffic and usage patterns.
- Customize offers and marketing communications.
Most browsers allow you to block or delete cookies; however, doing so may limit site functionality. We do not currently respond to browser “Do Not Track” signals because no uniform standard has been adopted.
For additional information about how we use cookies and how you can manage them, please review our separate Cookie Policy (available on our website).
5. Data Protection Measures
We take reasonable measures to safeguard personal information, including:
- Using TLS/SSL encryption to secure data in transit.
- Storing personal data on secure servers with limited access.
- Limiting personnel access based on business need.
- Regularly updating our software and conducting internal audits
While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for removing or backing up personal information from any device before you bring it to us for repair or sell it through our trade-in program.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, or resolve disputes. In the event of a data breach, we will notify affected individuals and relevant authorities as required by applicable law.
6. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect data from them. If such data is discovered, we delete it immediately.
7. Your Rights and Choices
Depending on your jurisdiction (including California under the CCPA), you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Correct or update inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal and contractual obligations).
- Opt out of marketing emails or SMS messages.
- Object to or restrict certain processing activities
To exercise these rights, contact us at info@phonerepairmore.com. We may verify your identity before responding.
8. External Links
Our website may contain links to third-party sites (e.g., manufacturer pages, partner offers). We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external websites you visit.
Some of our pages may include embedded content (such as videos, maps, or social media posts) that behave the same way as if you visited those sites directly. These third-party sites may collect data using cookies or analytics tools in accordance with their own policies.
9. Updates to This Policy
We may update this Policy to reflect changes in laws or practices. The updated version will always be posted on our website with a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Mailing Address
Multiple locations across Florida, including Land O’ Lakes/Lutz, Spring Hill/Brooksville, St. Petersburg, Tampa (Town ’n’ Country & Carrollwood), Wesley Chapel/New Tampa, Palm Harbor/Clearwater, Zephyrhills/Dade City, and Davenport/Clermont.
We are happy to answer questions about our privacy practices, update your information, or address any concerns.
© 2025 Phone Repair & More LLC. All rights reserved. Unauthorized reproduction or distribution of this document or any content on our website is prohibited.